Refund policy

Return & Refund Policy

We want you to be happy with your purchase! If you need to return an item, please review our policy below.

Returns

• You may return your item within 10 days of receiving it.

• Items must be unused, in their original packaging, and in the same condition as received.

• Personalized products cannot be returned unless they are defective or incorrect.

Return Shipping

• If the return is due to our mistake (e.g., wrong item, defective product), we will cover the return shipping cost.

• If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

Restocking Fee

• A R20 restocking fee applies to returns due to customer preference.

• No restocking fee will be charged for defective or incorrect items.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 14 days and credited to your original payment method.

• Shipping fees (if any) are non-refundable unless the return is due to our error.

Exchanges

• We offer exchanges only for defective or incorrect items. Please contact us to arrange an exchange.

How to Initiate a Return

1. Contact us at Iziphoapparel@gmail.com with your order number and reason for return.

2. We will provide return instructions and (if applicable) a prepaid shipping label.

3. Ship the item back to us within the 10-day return period.

4. Once received and inspected, we will process your refund or exchange.

If you have any questions, feel free to reach out to us